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News Users are automatically being unsubscribed

News Users are automatically being unsubscribed

joomlamailer version: 1.7.2
Joomla! version: 1.5.23
PHP version: 5.3.3
MySQL version:

I have a new site and had 2 new users to register. Both are showing as unsubscribed on the backend. Can you let me know what I need to do to prevent this from happening?

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Re: News Users are automatically being unsubscribed

Hello suiteevents,

I don't quite understand what you mean with "they show as unsubscribed". Where exactly? Could you provide a screenshot?
Are you absolutely positive that the users haven't been in the list and unsubscribed before they signed up through the Joomla site? Joomlamailer doesn't unsubscribe users unless you click on the unsubscribe button in the list manager. However, if a user was unsubscribed before, you can't re-subscribe him via the API to respect his choice of opting out.

Kind regards,
Pete

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Re: News Users are automatically being unsubscribed

$this->handle_url_tag('http://www.joomlamailer.com/components/com_agora/img/members/3249/List-page-showing-7-unsubscribed.jpg', '$this->handle_img_tag('http://www.joomlamailer.com/components/com_agora/img/members/3249/mini_List-page-showing-7-unsubscribed.jpg','','')')Here's what I know and need:
All the users are new that I am using to test the site so no one has unsubscribed. But as you can see in my screenshot, there are 7 unsubscribes showing on my list. No campaign has been sent out for this list yet so there's no other place to unsubscribe, but I get a message in Chimp Chatter like:
2 Unsubscribes to SuiteEvents List - Nuts, you had a few people jump ship. Ah, who needs them anyway? Here are some of them: savethedate@aol.com suitecauses@gmail.com.
BUT I DON'T KNOW HOW THIS HAPPENED. The only thing I can guess is that when a user goes to their Edit Profile page, the "Sign Up to Newsletter" box is unchecked. Even though it was checked during registration. Then when you check it, I get a message: Unable to load listSubscribe()! Code=250 Msg=CITY must be provided - Please enter a value

Also, when a new user registers, they are not automatically added to my MailChimp list. I have to select "add users to MailChimp", but then I get the following message:
0 users have been added to the list ( 1 Error: "List_MergeFieldRequired => dellroberts75@aol.com" )

I don't understand this message. Why can't it add this email/user to the list? Also, how can I avoid having to add users to my MailChimp list from the backend. Why can't users automatically be added to my MailChimp list when they sign up on my site? I have the plugin enabled, but I get errors msgs like:

Notice: Undefined index: authkey in /home/suiteevx/public_html/components/com_joomailermailchimpsignup/models/joomailermailchimpsignup.php on line 63
Notice: Undefined offset: 0 in /home/suiteevx/public_html/components/com_joomailermailchimpsignup/models/joomailermailchimpsignup.php on line 69
Notice: Undefined offset: 0 in /home/suiteevx/public_html/components/com_joomailermailchimpsignup/models/joomailermailchimpsignup.php on line 70



I need help with:
1) Keeping users from being moved to the "unsubscribed" column
2) Have users AUTOMATICALLY added to my MailChimp SuiteEvents list
3) Keep the "Sign Up to Newsletter" visible (with a check in the box) on the Edit Profile page when they have already checked the box during registration. This way they know that they are still signed up on the list.

Please help!!! I am at my wits end. Thanks.

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Re: News Users are automatically being unsubscribed

Hi,

Users can only be added to your list during registration if you enable the "New User Account Activation" setting in the global configuration.
You're getting errors because you have set most of the merge fields to required in MailChimp but you have not mapped them to your JomSocial fields. Open joomlamailer in your Joomla backend. Click on Lists. Click on Manage in the Merge Fields column. The only required field should be email. FNAME and LNAME do not have to be mapped. They will be pulled automatically from the user's name. All other fields need to be mapped to a JomSocial field. Set all fields except email to be not required. If you want the fields to be required in order to sign up to your site use JomSocial to do that.
Doing that should solve the problems your experiencing.

Kind regards,
Pete

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Re: News Users are automatically being unsubscribed

Thank you for your instructions. I will make the changes and see if it works. Also you did not address my concerns about the Newsletter Sign Up checked box. I am hoping that making the corrections will solve that as well.

Also, about Interest Groups...are they supposed to appear on the registration form if I highlight them in the plugin parameters?

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Re: News Users are automatically being unsubscribed

OK, I made the changes, only I can't see to get the Email field to show up in the Assign Jom Social Field so I can map it.

I did set up an email field in my Jomsocial Custom Profiles, but it's not showing up in your dropdown list.

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Re: News Users are automatically being unsubscribed

Also, does the data type option have to match the data type in Jomsocial? I ask because in Jomsocial, they have a dropdown list for the states and that's what I chose in my Custom Profiles. For MailChimp, they don't have a populated list of states to choose from. I can create a dropdown list in MailChimp but I would need to insert all the states. Do you recommend I do that?

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Re: News Users are automatically being unsubscribed

Please disregard my last request about emails. I believe we figured it out. It's related to our Cron Job set up.
Thank you.

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